New Zealand

Orders are delivered with tracked Post Express

1-3 Business days $6.00 NZD Express shipping for AUCKLAND

$10.00 NZD Express shipping for REST OF NEW ZEALAND

Free shipping on all orders $100 NZD and over

Australia

$50 for tracked Post 4-8 Business days

$25 for untracked Post Express 6-12 Business days ( We are not responsible to any lost)

Rest of the World

International Courier Shipping Rate will be determined after order is made. We will contact you with quote & payment of shipping cost.

When will my order ship/ arrive?

The team at OG Culture work hard to deliver orders within the given guidelines and timeframes.

Peak trading times, holiday and sale periods can impact on these timeframes. Please get in touch if you have any questions about the status of your delivery.

What if I need to change my shipping address?

Please get in touch with us as soon as possible! Notification is required within 14 days for a lost item. Claims lodged outside these times will result in your claim being declined.

On receipt of all relevant information, your claim will be processed within 30 working days.  You will be eligible for either reimbursement or reshipment upon the conclusion of the claims process. Replacement shipments are dependent on product availability. There may be a wait for some items to become available for a replacement shipment.

My order arrived damaged, what do I do?

Please get in touch with us as soon as possible! Notification is required within 7 days for a damaged item. Claims lodged outside these times will result in your claim being declined.

On receipt of all relevant information, your claim will be processed within 30 working days.  You will be eligible for either reimbursement or reshipment upon the conclusion of the claims process. Replacement shipments are dependent on product availability. There may be a wait for some items to become available for a replacement shipment. 

I moved! Can I update the shipping address on my order?

Yes! Contact us with your new address BEFORE your order is shipped and we’ll get it updated for you. Changing the address on your account does not affect an order that has been previously placed, so be sure to reach out and let us know!